Privacy Policy betika Malaysia — User Data Protection

When you register and use the betika platform, we collect various categories of personal information depending on how you interact with our services. Generally, the information we collect is as follows:

Betika only collects data that is strictly necessary to provide and improve our services. We do not collect information beyond what is required for the stated purposes.

Betika collects your personal data through several key channels:

• Account Registration: Information you provide when opening a new account on the betika platform, including your name, email, phone number, and date of birth.
• KYC Process: Identity documents such as your ID card, passport, or bank statement that you upload for identity verification purposes prior to your first withdrawal.
• Platform Activity: Data automatically generated when you use the platform — including games played, betting amounts, and login and logout timestamps.
• Financial Transactions: Details collected during deposit and withdrawal processes via your chosen payment method.
• Devices & Connections: Technical information such as IP address, browser type, operating system, and device identifier is automatically collected by our systems each time you access the platform.
• Communications with Us: When you contact betika customer support via live chat, email, or other methods, we retain a record of those interactions.

Betika uses your personal data solely for lawful and defined purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and managing your account on the betika platform, including the login process and two-factor authentication.
• Transaction Processing: Processing all deposits and withdrawals securely, and maintaining transaction records for accounting and audit purposes.
• Legal Compliance: Fulfilling KYC, AML (Anti-Money Laundering), and reporting obligations to the relevant authorities when required.
• Platform Security: Identifying and preventing fraud, money laundering, collusion, and any other illegal activity on our platform.
• Service Improvement: Analyzing aggregate and anonymized usage patterns to improve platform design, performance, and user experience.
• Service Communications: Sending important notifications relating to your account, security, transactions, and policy updates.
• Customer Support: Helping you resolve technical issues, answering inquiries, and handling complaints more effectively.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need responsible gaming support.

Betika does not use your data for any purposes beyond those stated above without first obtaining your explicit consent.

Betika does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, in certain limited situations, we may share your data with the following parties:

• Payment Processors: Payment service providers such as FPX gateways, credit card processors, and eWallet operators require limited access to your financial data to process transactions. All such providers are bound by strict confidentiality agreements.
• Technical Service Providers: Companies that help us manage technical infrastructure such as cloud hosting, email delivery services, and analytics tools. Their access is restricted to their designated tasks only.
• Regulatory Authority: Where required by Malaysian law or court order, betika will comply with lawful disclosure requests from authorities such as BNM, MACC, or the police.
• KYC Service Providers: Third-party identity verification companies that assist us in conducting KYC and AML checks. Data shared is limited to the minimum required for verification purposes only.

Betika implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, damage, or disclosure:

• Encryption in Transit: All communications between your device and betika's servers are encrypted using TLS 1.3 with a valid 256-bit SSL certificate.
• Encryption at Rest: Sensitive data such as passwords and financial information is encrypted using AES-256 algorithms when stored in our database.
• Two-Factor Authentication (2FA): betika supports and encourages the use of 2FA on all accounts for an additional layer of protection during login.
• Internal Access Controls: The principle of least privilege applies — betika staff may only access the data required for their specific role.
• Continuous Monitoring: Our 24/7 security monitoring system detects and responds to any suspicious activity in real time.
• Regular Security Audits: betika conducts regular penetration testing and security audits by independent security experts.
• Incident Response Plan: We have tested incident response procedures in place to ensure any data breach is handled swiftly and effectively.

While we take all reasonable steps to protect your data, no system can guarantee absolute security. We encourage you to take responsibility as well by using a strong, unique password and enabling 2FA on your account.

The betika platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly. There are four main types of cookies we use:

• Essential Cookies: These cookies are required for the platform's core functions, such as login session management and security. They cannot be disabled without affecting platform functionality.
• Performance Cookies: Used to collect anonymous information about how users interact with the platform — such as the most visited pages and time spent. This data helps us improve the user experience.
• Functional Cookies: Saving your preferences such as language, time zone, and display settings so you do not need to reset them each time you log in.
• Analytics Cookies: Helping us understand aggregate usage patterns for product development and service improvement purposes.

You may manage or block cookies through your web browser settings. Please note that blocking certain cookies may affect the functionality of some areas of the betika platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and betika's policies, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our privacy team by email at [email protected]. We will respond to your request within 30 days work.

Betika retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by law. Retention periods vary by data type:

• Active Account Data: Retained for the duration of your active account plus 5 years after account closure for AML and legal compliance purposes.
• Financial Transaction Records: Retained for 7 years in compliance with Malaysia's accounting and tax legal requirements.
• Security Logs: Retained for 2 years for investigation purposes in the event of a security incident.
• Customer Support Records: Retained for 3 years from the date of last interaction.
• Analytics Data: Anonymised usage data is retained indefinitely as it can no longer be identified as personal data.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered. You may request early deletion of your data; however, this may be subject to legal obligations that prevent full deletion.

The betika platform is exclusively for individuals who are of age 18 years and above. betika does not intentionally collect or process personal data of individuals under the age of 18.

Betika reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry developments. When material amendments are made, we will:

• Updating the "Updated" date at the top of this page.
• Displaying clear notices on our platform about any changes made.
• Sending email notifications to all registered members if an amendment involves a material change in how we handle your data.

Your continued use of the betika platform after any amendments take effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how betika handles your personal data, you may reach us through the following channels:

We are committed to addressing all privacy inquiries within 5 business days. For more complex requests such as data deletion or breach complaints, the response time is up to 30 days work.